Monday - Friday : 9am - 5pm
Late Night Thursday 9am - 7pm
Closed: Sat & Sun
Open 24/7 Online
FAQ
- What are our Showroom opening times ?
- Do you have a fitting service?
- How many tiles will I require ?
- How Many tiles are in a square metre
- Does a box of tiles contain 1 square metre?
- Can I place an order without creating an account?
- Where is my order confirmation?
- Can I alter my order?
- Can I cancel my order?
- Where do we ship to?
- What do I do if my order is damaged or items missing?
- How will my order be delivered?
- What payment methods do you accept?
- Where is my refund?
- Can I return an item?
- My order has arrived but it’s not as I expected. What can I do?
General FAQ
- What are our Showroom opening times ?
- Do you have a fitting service?
- How many tiles will I require ?
- How Many tiles are in a square metre
- Does a box of tiles contain 1 square metre?
What are our Showroom opening times ?
Do you have a fitting service?
We are a supply only retailer, but we do have a number of excellent experienced local fitters who we have worked with for a number of years that we can recommend if you place an order with us.
How many tiles will I require ?
To work out how many square metres you need, measure the length and width of each area in metres, multiply the two sizes together and you will get the number of square meters you need.
Each tile product has an Area calculator where you can add the length and width of your room, this automatically works out the area and estimates the quantity required. The industry standard for waste is 10% and is included in the estimate and can be unticked if not required. Large format tiles may require an additional allowance for waste.
While we are happy to advise you, it is always prudent to get your tiler to check the quantity you require. We cannot be aware of any details that might affect the number of tiles you need and therefore we cannot be certain on quantities, as different variables including setting out, decided by your tiler, will impact on the amount of waste.
How Many tiles are in a square metre
The number of tiles per sqm vary according to size as does the number of tiles per box. Area is worked out by multiplying the length by breadth and divide this number into 1. For example a 600mm x 600mm tile is 0.6m x 0.6m equals 0.36m2. Divde 0.36m2 into 1m2 equals 2.77 tiles per sqm
Each of the other sizes can be worked out the same way
A common misconception is that a box contains 1 square metre
Does a box of tiles contain 1 square metre?
No not always. While some tiles do have 1sqm per box, more often than not there is different quantities in boxes depending on the size of the tile.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Can I alter my order?
- Can I cancel my order?
- Where do we ship to?
- What do I do if my order is damaged or items missing?
- How will my order be delivered?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.justtilesni.co.uk/register and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order.
If you haven’t received your order confirmation within 24 hours, please get in touch at info@justtilesni.co.uk just in case there’s a problem with your order.
Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Can I alter my order?
Unfortunately we’re unable to modify your order once its been fullfilled and dispatched.
However, if its not been dispatched or fullfilled yet and you need to add or remove items contact us at 028 25 625 343 or email info@justtilesni.co.uk
Can I cancel my order?
There is only a short space of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@justtileni.co.uk, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Where do we ship to?
Mainland UK & Ireland. For Tiles we use Pallets & a Courier. For Smaller items we use a combination of Royal Mail & Evri. For other areas please contact us @ info@justtilesni.co.uk to arrange delivery
What do I do if my order is damaged or items missing?
We would recommend checking your order once it has arrived to ensure it is correct.
Please do not book a tiler or any other tradesperson until you have received and checked your order.
If there are any items which are either damaged or missing, please sign the paperwork as damaged and contact us immediately on 02825632343.
How will my order be delivered?
We operate a kerbside delivery service for all tile orders. Your tiles will arrive by pallet on an HGV.
All deliveries must be signed for unless specific delivery instructions have been provided in advance. If your order arrives damaged please sign the paperwork as damaged and have a few photographs for reference
If your property has restricted access, please advise when placing your order as this may lead to a delay with delivery. Our kerbside delivery service operates Monday to Friday between 7am and 6pm.
We would always advise having someone with you to help unload the items from your pallet due to their size and weight.
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
We accept the following credit or debit cards: MasterCard, Visa, Google Pay, Apple Pay, American Express or by bank transfer (B.A.C.S.).
Instore/Showroom we accept all the above methods & cash.
We only take payment once your order has been shipped. We also accept payment by PayPal & Klarna If you decide to use either of these two methods, you’ll be taken to either the PayPal or Klarna website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
If you need further information or have any questions please feel free to call us on 028 25 632 343
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Returns
- Can I return an item?
- My order has arrived but it’s not as I expected. What can I do?
Can I return an item?
You can return tiles to us within 30 days of purchase. These should be in the origional packaging and securely packed on the pallet. Returns will be subject to a restocking charge of 20%. Once they have been returned in a re-saleable condition we will issue you with a refund for the tiles - the original delivery charge is non-refundable. You will be responsible for the cost of retuning them to us. PLEASE NOTE non-stock, clearance, Job-lot items, grout, silicone & trim items cannot be returned.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@justtilesni.co.uk with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.